Refund & Cancellation Policy

The 14-day Premium trial is free and requires no card. It doesn't convert automatically — you're only charged if you actively subscribe through checkout, so there's nothing to refund for a trial.

You can cancel any time from the customer portal (Settings → Plan → Manage) or by contacting us. Cancelling stops the next renewal; your plan stays active until the end of the period you've already paid for. Annual plans renew automatically until cancelled.

If you're a consumer in the EU/EEA, you may withdraw within 14 days of purchase. At checkout you expressly request immediate start of the service; if you withdraw after it has started, a proportional amount for the part provided up to your withdrawal may be retained, as the law allows. Because Paddle is the seller (Merchant of Record), the refund is processed by Paddle — we'll help you exercise it. Your statutory consumer rights are not affected.

Send us a clear statement of your decision to withdraw, by email to admin@aimanac.garden. You may use this model form (not obligatory): “I hereby give notice that I withdraw from my contract for the aimanac subscription — ordered on [date], account email [email]. Name: [name]. Date: [date].”

Outside the withdrawal period we don't generally refund the remainder of a subscription, but if something's wrong — a billing error, a charge you didn't expect, or the service didn't work for you — contact us and we'll make it right where we reasonably can.

Refunds are issued by Paddle.com Market Ltd to your original payment method, usually within 5–10 business days depending on your bank.

Email admin@aimanac.garden with the email you used and your Paddle order/receipt number, or use the “Refund” link on your Paddle receipt. We'll confirm by email.